Features
Everything a pet business runs on.
Twelve module groups on one shared core. Turn on the ones you use at onboarding, add more when you grow.
Shared platform
The foundation every business gets
Customer and pet CRM, calendar, billing and staff. The same core whether you are one groomer or a group of clinics.
Owner & household
- Contact details and preferred language
- Emergency contact
- Multiple pets per household
- Balances and payment history
- Packages, memberships and loyalty
Pet profile
- Species, breed, gender, age
- Weight history and growth chart
- Microchip number and search
- Allergies and medical alerts
- Feeding, grooming and boarding preferences
Calendar & front desk
- Appointments and walk-ins
- Queue and visit status
- Staff and room availability
- No-show and cancellation tracking
- Multiple pets in one visit
Veterinary
Clinical tools that match how vets work
From a single-vet practice to a hospital with wards, the clinical module scales with you.
Medical records
- Chief complaint and clinical notes
- Diagnosis and treatment plan
- Vitals and weight
- Attachments, images and reports
- Follow-up instructions
Vaccinations & prescriptions
- Vaccine schedule and history
- Next-due and booster tracking
- Vaccination certificates
- Drug, dose, frequency, duration
- Dispensing linked to stock
Surgery & hospitalisation
- Pre-op checklist and estimate
- Consent and anaesthesia notes
- Admission and ward allocation
- Medication administration log
- Discharge summary
Grooming
A grooming book that knows the breed
Durations and prices adjust by breed and size, and every groom leaves a record for next time.
Booking
- Groomer calendar and availability
- Service menu and add-ons
- Breed and size-based pricing
- Recurring bookings
- Mobile-grooming scheduling
On the table
- Style and haircut preferences
- Shampoo and product preferences
- Handling and behaviour notes
- Before and after photos
- Ready-for-pickup status
Business
- Packages and session balances
- Groomer commissions
- Utilisation reports
- Pickup WhatsApp template
- Internal consumable usage
Boarding & daycare
Every stay, every bowl, every walk logged
Check-in to check-out with the care details your team needs and the updates owners love.
Reservations
- Reservation calendar
- Suite and kennel assignment
- Capacity and availability
- Check-in and check-out
- Pickup and drop-off status
Daily care
- Feeding instructions
- Medication schedule
- Exercise and play notes
- Daily care checklist
- Incident notes
Owners & billing
- Belongings checklist
- Photo updates for owners
- Additional-charge tracking
- Daycare passes and memberships
- Combined invoice with grooming
Retail, pharmacy & inventory
Know what you sold and what you used
Petly separates products sold to customers from consumables used during treatment, grooming and boarding.
Pet shop POS
- Barcode scanning
- Categories and brands
- Discounts and promotions
- Returns and exchanges
- Purchase history per owner
Veterinary pharmacy
- Medicine catalogue
- Batch, lot and expiry
- Prescription-linked dispensing
- Low-stock and near-expiry alerts
- Returns and wastage
Purchasing
- Purchase orders and receiving
- Suppliers
- Branch stock and transfers
- Minimum stock levels
- Valuation and movement reports
Training, mobile & transport
Services that happen outside the building
Trainers, mobile vets, mobile groomers and pet taxis get their own scheduling and status tools.
Training
- Private and group sessions
- Behaviour assessment
- Goals and progress tracking
- Owner homework
- Certificates
Mobile services
- Home-visit scheduling
- Route planning for the day
- Mobile groomer and vet calendars
- On-site invoicing
- Visit photos
Transport
- Pickup and drop-off requests
- Pet taxi status
- Driver assignment
- Relocation checklist
- Travel documents
Communication
Manual WhatsApp, done properly
Petly generates the message, your staff reviews and sends. Every launch is logged on the pet timeline.
18 ready templates
- Appointment confirmation and reminder
- Vaccination due
- Grooming reminder
- Pet ready for pickup
- Boarding check-in, update, checkout
More templates
- Prescription ready
- Medication refill
- Invoice or payment due
- Package or membership expiry
- Deposit request and missed appointment
Control
- Edit defaults or create your own
- Auto-merge owner, pet, branch, date, amount
- Launch from any relevant screen
- Arabic and English templates
- No API, no per-message fees
Online booking
Your 24/7 front desk
A booking link that writes into the diary, takes a deposit and keeps a card on file.
Booking page
- Your own link for Instagram and Google
- Live availability by branch and service
- Deposit taken at booking
- Card on file for no-show protection
- Vaccination check before confirming
Protecting the day
- No-show fee charged in one tap
- Free-cancellation window you set
- Waitlist with one-tap slot offers
- Recurring bookings for regulars
- Out-of-hours bookings while you sleep
Owner experience
- Pet parent portal: visits, health, bills
- Photo report cards after daycare and grooming
- Review requests on WhatsApp
- Packages and memberships tracked to the session
- Digital agreements signed on the phone
Built for the UAE
AED, VAT, Arabic and WhatsApp
The things a GCC business needs that global software does not have.
Money
- AED pricing everywhere
- 5% VAT on every line
- TRN printed on tax invoices
- PINT AE e-invoicing export for the FTA mandate
- Expenses and recoverable input VAT
Language
- Arabic interface with right-to-left layout
- English and Arabic WhatsApp templates
- Templates switch to the client's language automatically
- Documents and certificates in both languages
Communication
- WhatsApp first, not SMS
- No Business API and no per-message fees
- Every message logged on the pet timeline
- Your own number, your own reputation
Billing & packages
Estimates, invoices and prepaid care
The vet estimate flow keeps owners informed: estimate, approval, treatment, final invoice.
Billing
- Estimates and quotations
- Owner approval status
- Deposits and partial payments
- Refunds and credit notes
- VAT-ready tax settings
Packages
- Grooming packages
- Daycare passes
- Wellness and puppy plans
- Training packages
- Cross-service packages
Tracking
- Remaining-credit tracking
- Validity and expiry
- Renewal reminders
- Payment-method tracking
- Revenue by branch and department
Staff & documents
Unlimited staff, controlled access
Add everyone. Decide what each role can see by branch and department.
Roles
- Vet, nurse, receptionist
- Groomer, trainer, attendant
- Cashier, retail staff, driver
- Branch manager, owner
- Audit trail for sensitive actions
Scheduling & pay
- Shift scheduling
- Attendance and availability
- Department assignment
- Service and sales commission
- Performance reports
Forms & certificates
- Registration and consent forms
- Boarding agreement, grooming waiver
- Vaccination certificates
- Discharge instructions
- Digital signatures
Reports & apps
Numbers every morning, on any device
Dashboards shaped by your activities, on desktop, tablet and phone.
Dashboards
- Today's appointments and revenue
- Revenue by branch and activity
- Revenue by vet, groomer, trainer
- New vs returning customers
- Average spend per pet
Operations
- Vaccinations due
- Boarding occupancy
- Grooming utilisation
- Low stock and near-expiry
- Outstanding balances
Devices
- Web for reception and back office
- Tablet flows for counters and rooms
- Installs to the home screen on iOS
- Installs to the home screen on Android
- Data export and backup
Pick your modules in a live demo.
We set up a sample account with your activities and branches so you can see your own dashboard.